LDK Healthcare is committed to its residents and members. We both respect and take steps to protect the privacy of the personal information of individuals with whom it deals. The way we manage your personal information is governed by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) established under the Act (as amended from time to time).
The information we collect will depend on who you are and the nature of your dealings with us. The types of personal information we may collect include:
LDK Healthcare collects your personal information to enable us to provide our products and services, process job applications, administer our business and comply with our legal obligations.
In particular, LDK Healthcare may collect personal information in order to:
If you do not provide us with your personal information, it may not be possible for us to provide you with the products or services you have requested or to take any of the above steps.
Where it is lawful and practical to do so, we may allow you to deal with us anonymously.
If possible, we always try to collect personal information directly from you when you deal with us (for example, when you make an enquiry, correspond with us, or apply for, use or access any of our products or services).
We may also obtain your personal information from third parties we deal with (for example, your financial advisers, our contracted service providers or any other organisation acting on behalf of LDK Healthcare).
We may also collect personal information from third parties you refer to us. If we do so, we will assume that you have made that third party aware of the referral and the purpose(s) of the collection, use and disclosure of the relevant personal information.
We use your personal information to assist us in conducting our business and providing you with our products and services. This includes to:
Overseas disclosures and transfers
We may send your personal information to our related bodies corporate and third-party service providers to whom we outsource certain functions, such as email functions, who may be located overseas, including in New Zealand, India, the United States of America, Ireland and the United Kingdom. Our technology service providers may also store your personal information overseas, but only to the extent required to securely back-up data.
When we disclose your information overseas, we are required to take measures to ensure your information is treated in accordance with the standards that apply in Australia except in rare cases (for example, where we are required by law to disclose your information overseas) or unless where we obtain your consent not to take these measures.
We or the above third parties may also use your personal information to provide you with information about our products and services.
You may request not to receive marketing material from us at any time by contacting us (details below). If you tell us you no longer wish to receive marketing or promotional material from us, we will not send you any such material. If you change your mind in the future and wish to receive marketing or promotional material from us, please contact us.
Stopping marketing and promotional material from third parties
As a general rule, if third parties have received your personal information, their handling of your personal information will be governed by their privacy notices and policies. In some cases, it may also be necessary for you to contact the relevant organisations to whom we have provided your personal information to notify them of your decision.
We will take reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure. LDK Healthcare maintains a robust security posture that includes: perimeter protection, identity protection, data protection, social engineering and awareness initiatives, and intrusion detection and alerting. In addition, LDK Healthcare conducts security evaluations and penetration testing on an annual basis to ensure the efficacy of implemented measures.
If you are concerned that the security of any personal information we hold about you may be compromised, please let us know as soon as possible using the contact details below.
We will also take reasonable steps to securely destroy or de-identify personal information when it is no longer required (including where we receive unsolicited personal information). However, we may be required by law to retain certain information for a set period of time. After that time, we will destroy or delete this information in a secure manner.
To effectively provide you with products and services, it is important that the personal information we hold about you is complete, accurate, current, relevant and not misleading.
At any time we hold personal information, we may ask you to tell us of any changes to your personal information. Alternatively, if you are aware that the personal information we hold needs to be corrected or updated, please contact us at the contact details below (section 9).
You can also ask for access to the personal information we hold about you by contacting us using the contact details. We will provide you with access unless an exception applies. If we decide not to provide you with access to or correct your personal information, we will give you written reasons for our decision and explain how you can complain if you are not satisfied.
LDK Healthcare will respond to all requests made within a reasonable period after the request is made. We may need to verify your identity or seek further information in order to response to your request.
We take reasonable steps to maintain the security of personal information you provide to us online.
We seek to keep current with available security and encryption technology so as to maintain the effectiveness of our security systems. However, no transmission over the Internet can be guaranteed as being totally secure. Accordingly, we cannot warrant or ensure the security of any information you provide to us over the Internet. Please note that you transmit information at your own risk.
If you visit the LDK Healthcare website to browse, read or download information, our system will log these movements. These website logs are not personally identifiable and we do not link them with the individuals who browse the site, except where a website user has previously registered with the site and has logged in with their account details. Registered users (when logged in to the site) will additionally have usage information collected such as time and date of site access, documents downloaded and requests for password resetting that is matched to the account registration details provided by the user.
The Privacy Officer
PO Box 15222
CITY EAST QUEENSLAND 4002
If you wish to make a complaint about how we have managed your personal information, please contact our Privacy Officer at the contact details above or on our website. We will acknowledge receipt of your complaint and try to resolve it as quickly as possible. In some cases, where there are complicated facts or circumstances, or where we need to deal with third parties, it may take a few weeks to investigate your complaint and address your concerns.
If you are not satisfied with how we handled your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner at:
Director of Complaints,
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
This procedure should be reviewed and updated annually.
Content & Reason for changes: Initial draft of this procedure