Q. Why are you different to other retirement living and aged care options?
A. The aged care and retirement industry has continued to be segmented within Australia, with retirement villages, home care support and nursing homes. We identified that senior Australians want similar lifestyle outcomes no matter their care requirements. In order to achieve this and bridge the gap, we have joined what we believe to be the best parts of retirement and aged care living together, in order to deliver our unique ‘One Move Promise®’ – our guarantee that once our residents call LDK home, they will never have to move again.
Q. How do you manage care governance?
A. We are an approved home care, residential aged care, commonwealth home support care and DVA provider. We have a highly experienced National Care Manager and Paul Browne, our Founder and Managing Director, has been part of care governance committees with 4 separate senior living organisations throughout his 20 years of experience building and running retirement living and aged care businesses. These figures are supported by a robust care governance and risk management program within the LDK business. We will never compromise on the quality of our care.
Q. What does Home Care Package management mean?
A. Navigating the government funding options for someone requiring care and support can be difficult. We will support families in this process and act on their behalf as much as possible, to ensure the best possible experience and outcome.
Q. Does each resident have a care plan?
A. Each resident in receipt of care and support, will have a care plan put in place. We work with the resident and their family to ensure they are also comfortable with the plan we are putting in place. Residents and families will always be given the opportunity to provide feedback and request reviews of this plan.
Q. Can I keep my current care provider?
A. Yes. Residents can continue to have care provided as they would when living at home, and by the same provider. Most residents select LDK to deliver the services however, due to the incredible value in package delivery LDK provides, partly due to the cost benefits that form part of being a village member and given the fact our care staff are onsite and not coming from an external provider.
Q. What happens if my care needs change?
A. We will continue to adjust and update a residents’ care plan to ensure they are being cared for. We will also continue to review the funding they are accessing also.
Q. Can my doctor come to visit me in the Village?
A. Yes. Doctors are welcome to visit residents in their home, as LDK encourages residents to maintain contact with their doctor and/or medical specialists. There are dedicated consultation rooms available for visiting doctors and appointments can be organised through our Care Team.
Q. Does the village have a registered nurse on duty always?
A. We are committed to ensuring the safety of our residents so our onsite care team is available 24 hours a day, 7 days a week. We have personal carers on 24/7 and registered nurses either onsite 24/7 or on call 24/7.
Q. Are staffing levels maintained over the whole week, including the weekends and public holidays?
A. Yes, our team always provide the highest standard of care, and delivery of services is always maintained no matter the day or occasion.
Q. What are the ‘care staff to resident’ ratios?
A. We don’t have “carer to resident ratios” at LDK, but please keep reading to hear how we deliver the highest quality of care, with an appropriately staffed 24/7 onsite care team. At LDK we will never compromise on quality care delivery and the residents are the center of everything we do and every decision we make.
When moving into an LDK village, each resident has an individual care assessment with one of our onsite care team (typically a registered nurse). From that assessment, in partnership and agreement with each resident and/or their family, our care team develops a personalised care plan for those needing one. Our LDK onsite care team are then rostered to ensure each resident receives the care they need, when they want it and how they prefer it to be delivered. In other words, we don’t rely on ‘carer to resident ratios’ but rather, we roster our team to ensure we are delivering quality care, how and when each resident wants it.
Each resident with a care plan receives regular scheduled reviews, to identify any changes which may be needed and we then plan additional care in partnership with each resident. Again, this determines the number of staff who will be required on any given day and time – which then determines the care team roster required, to have the team available onsite for care delivery.
Q. Is the ‘Care Hub’ a nursing home?
A. No, the Care Hub, called Aspire Aged Care by LDK, located in our vibrant and beautiful Greenway Views village, is not a nursing home or a traditional aged care facility, but rather a genuine alternative and a new concept in aged care living. Aspire Aged Care by LDK, has a higher volume of smaller studios and will mostly be home for those residents who need more assistance with daily activities when moving into the village. Most residents who move into Greenway Views that are living independently will choose to stay in their apartments to receive their care if and when they require those services.
A resident may choose to move to LDK’s Aspire Aged Care, to be closer to the care team. This might be a favourable option to feel secure if more unplanned care is occurring regularly. All residents have the opportunity to move to the Care Hub at no cost, as part of their Village Membership benefits.
Additionally, dementia care and private respite services are provided from Aspire Aged Care.
Q. Can you provide 24/7 care?
A. Yes, our care team are always onsite delivering care 24/7.
Q. What if I need someone to care for me in my room?
A. Care will be delivered wherever it is required. Residents’ homes are often the place it will be delivered.
Q. What happens if I need to go to hospital?
A. If a resident’s care requirements require them to go to hospital, our team will work with the hospital to ensure they return to health and to our community as soon as possible.
Q. Is respite available at LDK?
A. Yes, private respite care is available at Greenway Views.
Q. Does LDK Seniors’ Living provide palliative care support?
A. Yes, palliative care is often when the most care and support is required. We pride ourselves on delivering the best clinical and emotional outcomes to our palliative care residents and their families.
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