Frequently asked questions

The aged care and retirement industry in Australia is often divided into separate sectors such as retirement villages, home care support and nursing homes. We recognised that older Australians want the same lifestyle outcomes, no matter their care needs.

To make this possible, LDK combines the best parts of retirement and aged care living. The result is our unique One Move Promise®, our guarantee that once you call an LDK village home, you will never have to move again.

At LDK, care is delivered in the privacy and comfort of your own home, not in a clinical or institutional environment. Our care focuses on maintaining independence, dignity and lifestyle, while supporting each person’s unique needs.

We provide care through a consumer-directed care model, which means every resident has a personalised care plan. Care services are available 24 hours a day and can include domestic support, nursing, medication management, and high-level or palliative care.

Traditional nursing homes often require residents to move once their needs change. At LDK, our One Move Promise® means you can stay in your home within the village for life.

Yes. Every LDK village offers both retirement living and aged care within the same community.

Our villages are designed so that residents can enjoy an independent lifestyle while knowing that care and support are available if or when they are needed.

Care is delivered in the privacy of your own home through personalised care plans. This means you never have to move to an external facility to receive higher-level or end-of-life care.

This model is unique to LDK and is part of our One Move Promise®, ensuring lifelong care, connection and security in one location.

LDK provides a full range of aged care and support services, including:

• Domestic assistance such as cleaning, laundry and meal support
• Personal care including showering, dressing and grooming
• Nursing services, medication management and allied health coordination
• Dementia, memory support and palliative care
• 24-hour onsite emergency response

All services are delivered through personalised care plans by our trained and compassionate team. Funding may come from the Support at Home Program (previously Home Care Packages and Commonwealth Home Support Program), DVA or NDIS, or can be privately funded.

Residents may also choose LDK Plus, which provides a lifetime cap on private, clinically assessed care costs for added financial certainty.

All our residents can receive care services. No matter your level of care required, LDK’s care services are for every senior in Australia who is looking for high-quality care delivered with love, decency and kindness into their golden years.

We are an approved home care, residential aged care, Support at Home Program (previously Home Care Packages and Commonwealth Home Support Program) and DVA provider with a highly experienced National Care Manager.

LDK Founder and Managing Director Paul Browne has more than 20 years of experience building and operating senior living and aged care businesses and has served on care governance committees across four separate organisations.

These foundations are supported by a robust care governance and risk management program within the LDK business. We will never compromise on the quality of our care.

Navigating government funding can be complex. LDK supports residents through the process to ensure they receive the best outcome.
Our team helps residents apply for and manage funding through the Support at Home Program (previously Home Care Packages and Commonwealth Home Support Program), as well as DVA and NDIS.

We make the process easy and ensure services are delivered according to each person’s goals and care plan.

Yes. Every resident who receives care and support has a personalised care plan developed with them and their family.
The plan ensures care is delivered consistently and reviewed regularly to meet each resident’s changing needs.

Yes, residents can continue to use their existing government-funded care provider. However, most residents choose LDK to manage and deliver their services, as it simplifies care coordination and ensures consistency across the village.

We regularly review each resident’s care plan to ensure it meets their current needs.

If care requirements increase, our team updates the plan and ensures appropriate services are in place. We also help residents access any additional funding available under the Support at Home Program (previously Home Care Packages and Commonwealth Home Support Program) or other eligible programs.

Yes. Residents are encouraged to maintain contact with their regular doctor and any medical specialists. Your own doctor is always welcome to visit you in your home at LDK.

Most of our villages also have visiting GPs who provide onsite consultations for residents. Appointments with these doctors can be organised easily through our Care Team, and dedicated consultation rooms are available for privacy and comfort.

If you need support with meals, our Care Team can provide assistance tailored to your needs.
This may include help with meal preparation, prompting, or direct feeding support.
Our goal is to maintain dignity and independence while ensuring every resident receives the nutrition and care they need.

Meals are freshly prepared daily by our chefs, and special diets or texture-modified meals can be provided if required.

Open and transparent communication is an important part of how we deliver care.
Families are kept informed through agreed communication preferences such as phone calls, emails, or meetings.
Our Care Team contacts next of kin promptly about any significant health change, care update or incident.
We also encourage families to be involved in care planning and reviews to support shared decision-making.

Yes. Each LDK village has registered nurses onsite 24 hours a day, 7 days a week.
Our nurses oversee clinical care, medication management and coordination with external healthcare providers.
This ensures residents receive high-quality, professional care at any time of the day or night.

Yes. LDK maintains consistent staffing levels throughout the week, including weekends and public holidays.
Our care and hospitality teams are rostered to ensure the same standard of service, care and support every day of the year.

We do not define care through a fixed ratio model, as every resident’s needs are unique.
Instead, staffing levels are determined by the collective care requirements of residents within each village.

Each LDK community has a 24/7 onsite Care Team, including qualified registered nurses, carers and support staff.
Our care model ensures that the right number of trained team members are available at all times to deliver safe, high-quality and individualised support.

No. The Care Hub is not a traditional nursing home, but a genuine alternative in aged care living.

Care Hubs in our villages have a higher concentration of smaller residences located closer to our nurses and carers’ stations. These homes are ideal for residents who need more assistance with daily activities when they move into the village.

Most residents who move into our villages and live independently choose to stay in their own home to receive care if, and when, they need it.

All residents have the opportunity to move to the Care Hub or our dementia cottages at no cost as part of their Village Membership benefits.

Yes. Every LDK village has a 24/7 onsite Care Team, including registered nurses, carers and support staff.
Care is available around the clock, delivered in the privacy and comfort of your own home.
This ensures residents receive help whenever they need it, while maintaining their independence and dignity.

Care will be delivered wherever it is required. If you need one-on-one support, our Care Team can provide personalised assistance in your home. This may include help with daily activities such as bathing, dressing, eating or mobility.

Your care plan is flexible and will be reviewed regularly to make sure you always have the right level of support.

Residents often receive care in their homes, including palliative and end-of-life care.

If you need hospital treatment, our Care Team will support you and your family through the process.
They can help contact your GP or emergency services, share relevant care information with hospital staff (with your consent), and keep your family informed.

When you are ready to return, our team will assist with a smooth and safe transition back home and update your care plan if your needs have changed.

Private respite care is available only for our residents. As of February 2024, due to capacity limits, we ceased accepting external bookings.

Yes. Palliative care is often when the most care and support is required. We pride ourselves on delivering the best clinical and emotional outcomes to our palliative care residents and their families.

By combining the social side and independence of living in a retirement home with the dedication of onsite aged care facilities of nursing homes, LDK has created an integrated, revolutionary offering for seniors looking to maintain their standard of living into retirement.

LDK Plus is an optional program that gives residents peace of mind about the cost of their future care.

By joining LDK Plus, you pay a one-off, non-refundable fee (either upfront or on exit). In return, your private, clinically assessed care costs with LDK are capped for life. This means you will never pay more than the set limit, even if your care needs increase over time.

Government funding such as the Support at Home Program (previously Home Care Packages and Commonwealth Home Support Program), DVA or NDIS can still be used alongside LDK Plus.

LDK Plus provides financial certainty, transparency and choice, so you can plan for the future with confidence.

For more information about LDK Plus, please contact our Membership Consultants on 1300 535 000

Our model of care and support allows residents to live with us from full independence through to palliative and end of life. Our model is designed to partner with our residents so they can enjoy our villages’ vibrant community lifestyle, supported by 24/7 onsite care if, and when, needed. This means our residents will never have to move into a nursing home and will remain surrounded by friends at their village and by familiar, caring staff.

At LDK, we believe in lifestyle for life – it’s important to have purpose and keep doing the things you love.

LDK villages are vibrant, welcoming communities with a full calendar of activities and events. Residents can enjoy movie nights, fitness and wellness classes, live entertainment, day trips, craft sessions and themed celebrations throughout the year.

Our villages also host regular dining events, happy hours and special-occasion dinners that bring everyone together to share good food and conversation.

Participation is always optional, and residents can be as social or as private as they like.

Yes. Each LDK village has a community bus available for regular shopping trips, medical appointments and organised excursions.
We also arrange transport for special outings and events so residents can stay connected to the wider community.
Public transport and parking are available nearby, and our team can help arrange private transport if needed.

Absolutely. We encourage our residents to continue to pursue their interests. If they happen to be the only one pursuing that interest, it will be an opportunity to teach and introduce other members of the village to that activity. Many of our most popular clubs and activities were started by residents themselves.

Absolutely. If there is space or availability, we would love to see families involved in programs. If a family member has not booked in, a resident will always take preference as we always put our residents first.

Yes. Every LDK village has a Residents Committee as required under the Retirement Villages Act.
The committee represents residents and provides a formal channel for communication between residents and village management.

Committees meet regularly with LDK management to discuss village life, provide feedback and share ideas for improvement.
We believe in open communication and genuine partnership to ensure every resident’s voice is heard.

We have residents aged 70 and over with the average resident aged in their low-to-mid 80s.

A retirement village may also be known as a retirement community. Retirement communities most often consist of purpose-built, private homes or apartments with shared amenities designed for the comfort, safety and connection of older people.

Choosing to live in a retirement community is often a great choice for people aged 55 and over who wish to live independently in their own home, but want the security, convenience and social lifestyle that community living provides.

Many retirement communities feature a variety of amenities to help residents stay active, healthy and socially connected. For example, at LDK Seniors’ Living®, residents at The Landings enjoy a heated indoor pool, residents at Greenway Views make the most of the onsite theatre, and residents at Amberfield enjoy the beautiful village plaza and surrounding parkland.

There are many different options available for older people looking at retirement living in Australia, including land lease communities, residential aged care facilities and retirement communities like LDK’s The Landings, Greenway Views and Amberfield.

For many, a retirement community such as The Landings in North Turramurra, NSW, or Greenway Views and Amberfield in Canberra, ACT, is the perfect choice for retirement living.

You can live comfortably in your own home, enjoy access to onsite amenities and know that if you need support, help is always close at hand.

LDK Senior’s Living currently operates 3 villages in Australia.

• The Landings, a premium, master-planned village in North Turramurra, NSW, comprising of 220 architecturally designed, one, two and three -bedroom villas and apartments.
• Greenway Views, LDK’s flagship purpose-built village in Greenway, Canberra with 327 studio, one, two and three-bedroom apartments.
• Amberfield, located off Cotter Road in Canberra’s inner south, offers 373 dwellings (at completion), which include apartments, sky villas and villas.

Unlike traditional retirement villages, LDK combines the independence and social lifestyle of retirement living with the confidence of 24/7 onsite care available if and when it’s needed. This means residents never have to move again once they call an LDK village home.

Our communities are designed to help residents live safely, comfortably and with purpose. Each village offers beautiful surroundings, modern homes, convenient amenities and a warm, inclusive atmosphere.

At LDK, we believe every older Australian deserves to be treated with Love, Decency and Kindness. Our model delivers our unique One Move Promise®, ensuring you can stay in your home, within the same community, even if your care needs change.

This approach was developed by LDK’s founder, Paul Browne, who saw that traditional retirement villages often couldn’t support residents as their care needs increased. LDK’s integrated model closes that gap — combining lifestyle, care and community in one place.

Our villages are home to a range of residents who value independence, security and community.

Generally, residents are aged 70 and over or have immediate care needs. Each village has its own community dynamic, so it’s important to consider the average age and lifestyle of residents when choosing which village feels right for you.

We work closely with individuals and families to find the most suitable option based on personal goals, lifestyle preferences and care requirements.

LDK is ideal for those who want to enjoy the benefits of a retirement community now, with the confidence of knowing they won’t need to move again as their care needs change.

Depending on which LDK village you are looking to move to, our homes include modern studio apartments,  1, 2 and 3-bedroom apartments, luxurious villas, and spacious sky apartments.

Each residence is designed for comfort, safety and independence, with discreet safety features and access to 24/7 onsite care, premium hospitality services and community amenities.

Across all our villages, you’ll find a range of living options to suit your lifestyle. Every home is part of a vibrant, supportive community where you can live life your way.

Retirement living in an LDK village offers the freedom, comfort and privacy of living in your own home, with the added reassurance of care and support available whenever you need it.
Residents enjoy onsite dining, nearby shopping and entertainment, as well as beautifully designed homes and shared community spaces.
It’s retirement living reimagined — a lifestyle built around independence, connection and peace of mind.

Each LDK village has everything you need for a lifetime of comfort and enjoyment.
Amenities may include onsite cafés, a grocer, restaurants, bars, a gym, a movie theatre, indoor swimming pool (available at The Landings, with Amberfield’s opening in 2027), an onsite hair salon, landscaped gardens and community activity spaces.

Yes. We understand how important it is for couples to stay together throughout their ageing journey.
Our One Move Promise® ensures couples can remain living together, even if one partner’s care needs change.

Absolutely. LDK villages are pet-friendly, and residents are welcome to bring their furry companions.
All pets must be approved by the Village General Manager to ensure the wellbeing of both the animal and the community.
(Although we might have to draw the line at elephants!)

Our villages have plenty of green spaces. We also have several shared resident garden areas that we invite residents to enjoy. Some homes feature a private courtyard or balcony with space for leisure gardening and potted plants. Our villages also include a fruit and herb community garden that is maintained by residents.

Yes. Car parking is available for residents who own a car.
Many villages also offer designated visitor parking for family and friends.

Residents have the flexibility to prepare meals in their own kitchens, enjoy freshly prepared meals from our restaurant or cafés, or have meals delivered to their home.
All meals are prepared and cooked onsite by our professional chefs, using fresh ingredients.
Dining is an important part of village life and designed to be a highlight of every day.

Smoking is prohibited in enclosed public places, including all common areas of the village. The reception, lounges, library, dining areas, any outdoor dining areas and other amenities have been designated a “Smoke Free Environment”.

Residents may smoke outdoors within their own private courtyards or balconies, or in designated village smoking areas.
For safety reasons, we strongly discourage smoking in bed or in lounge areas.

Our staff always respect residents’ homes and privacy. We knock and wait for an invitation before entering.
Staff will only enter without invitation if responding to an emergency call or if there is concern that a resident may be in danger.

Yes. You are welcome to decorate your home to reflect your personal style.
However, if major alterations are made that need to be restored before resale, costs may apply — for example, changes to cabinetry, kitchens or flooring.

Yes. When you buy a LDK apartment, it is your home to furnish as you wish. We can also coordinate furniture packages if new furniture is required.

Each resident will have a laundry in their home. If required, assistance can be provided with laundry tasks through your personalised care plan.

Yes. Residents have a choice of meals and our chefs cater for a variety of dietary and nutritional requirements.
We regularly seek feedback from residents to ensure meals are enjoyable, balanced and tailored to community preferences.

Absolutely. Family and friends are always welcome to visit and enjoy the village with you.
We encourage families to be part of village life and share in events, activities and celebrations.

Yes. Families are encouraged to stay overnight in residents’ homes.
Visitors are asked to respect other residents and follow the village by-laws during their stay.

Yes. Residents can leave an LDK village at any time.
If you choose to leave within the first 100 days, your entry contribution is refunded in full.
After that, exit terms and refund conditions are clearly outlined in your membership agreement.

Of course. Residents are free to travel and enjoy time away whenever they wish.
We simply ask that if you plan to be away overnight or longer, you inform reception so we can update our safety and fire evacuation records.

Yes. Every LDK village provides access to all levels of care, including dementia, palliative and end-of-life care — delivered in the privacy of your own home by our 24/7 onsite Care Team.

Yes. All LDK villages are pet-friendly.
We understand pets are family and encourage residents to bring them to their new home.
Amberfield and Greenway Views in Canberra both have dedicated dog parks so your furry friends can socialise and play safely.

A Deferred Management Fee is an amount often retained by retirement village operators to cover capital works, company expenses and head office costs.
It is usually calculated as a percentage of the amount a resident pays to enter a village.

The LDK Village Membership replaces the traditional Deferred Management Fee (DMF) model used in many retirement villages.

Under the LDK model, all costs are known upfront. Residents can choose to pay their Village Membership Fee either upfront (ingoing) or deferred until exit. This fee provides lifetime financial certainty, access to the village, services and community infrastructure, and eligibility for LDK Plus, which caps private care costs for life.

By comparison, a traditional DMF model often involves an unknown exit entitlement, where the final amount returned to the resident or their family depends on future market conditions or length of stay.

At LDK, everything is transparent from day one — there are no surprises, no hidden fees and no complex exit calculations.

The price of an LDK residence starts from approximately $595,000 and varies depending on the village, size and style of home.
Options include studios or one, two and three-bedroom apartments and villas.

Ongoing costs while living at an LDK village include a General Services Charge (similar to a body corporate fee). This is a fixed weekly fee that covers essentials such as electricity, water, phone and internet. This cost is locked in for life at entry and never increases, so you’ll always know where you stand.

The Village Membership Fee can be paid either upfront (ingoing) or deferred until exit. It provides lifetime access to the village, services and community infrastructure, and helps subsidise the cost of care and meals, ensuring they are delivered at cost. It also includes eligibility for LDK Plus, which offers lifetime certainty with capped private care costs.

Residents also enjoy unlimited Wi-Fi and can keep their existing landline number, which includes free local, national and Australian mobile calls.

Care services are billed separately and are based on each resident’s individual care plan. These may be funded privately or through government programs such as the Support at Home Program, DVA or NDIS.

No, LDK Seniors’ Living® provides a license to occupy the property, which does not require stamp duty.

No, LDK Seniors’ Living® is GST-exempt.

LDK does not charge legal fees.
However, we strongly recommend that purchasers obtain independent legal advice before signing a contract. Independent representation will involve a cost paid directly to your chosen advisor.

LDK Seniors’ Living® allows residents to move in before settling on their home. We will work with you and your family to ensure settlement is obtained as soon as possible.

LDK Seniors’ Living® is a for-profit organisation that operates through a membership-based model.
A portion of each Village Membership supports the delivery of services, care, and village operations, with a percentage retained as profit to ensure the business remains strong and sustainable.
This approach allows us to continue investing in high-quality amenities, hospitality experiences and premium living environments for our residents.

LDK is in partnership with Anglican Community Services, trading as Anglicare Sydney.
Anglicare has been providing care and community services for more than 160 years and shares our vision of Love, Decency and Kindness.
This partnership provides strong financial stability for both the LDK business and our residents.

The ingoing contributions paid by residents, and the services provided to them, are protected under the Retirement Villages Act 2012 (ACT) and equivalent state legislation.
In the unlikely event that ownership changes or an administrator is appointed, their legal obligation is to continue operating the community and delivering services in line with each resident’s contract.

LDK Seniors’ Living office in Brisbane supports our local village teams, plus the development of our new Brighton village.

Each of the three villages we currently operate across Australia employs dedicated local teams. LDK is committed to engaging with and supporting the communities in which we operate, through partnerships, sponsorships and collaborations with local organisations and small businesses.

Together, these relationships help us deliver exceptional service and create meaningful connections for our residents.

Do you have any questions about LDK’s retirement communities? Please feel free to get in touch with one of our friendly staff members to chat. You can phone us on 1300 535 000, or you can get in touch with us via our contact form.

LDK is continuing to grow across Australia. Our new Brighton village in Brisbane is currently in development, and we’re exploring opportunities to bring our model of Love, Decency and Kindness to more communities in the future.

Yes. LDK is proud to partner with a range of local organisations, charities and community groups. These partnerships help us create meaningful connections, support local initiatives and enhance the lives of residents in our villages.

We’re always looking for people who share our values of Love, Decency and Kindness.
If you’re passionate about supporting older Australians, you can view current vacancies and apply via our Careers page at ldk.com.au/careers

Yes. Many of our villages welcome volunteers who want to contribute their time or skills to support residents and community events. If you’re interested, contact your nearest village for details on 1300 535 000